Security Management For Hotel Chain
Project Goal: To establish a pro-active security array for 6 very large resorts
Client: Hotel Chain Location: Latin America
Pivot Team: 8 specialists were involved in the project.
The Challenge
With very high domestic crime rates, the hotel chain, whose resorts are spread throughout tourist locations, decided to upgrade the level of security in order to provide peace of mind to its guests.
Project Description
This project lasted for 2 years and achieved a high level of security. The service included positioning a Chief Security Officer (CSO) to manage the overall security of the 6 resorts, writing the SOPs of the security array, installing security technology, instructing team to train 350 security guards (including a “train the trainer” program and security awareness program for thousands of regular employees).
Upon completion, the security array was redeveloped from a passive security concept to a pro-active concept that included operating with operational control rooms, providing on-going security 24/7 and more.